Distance Selling : What Is It?

Distance selling is the process in which a sale is made between a dealer and a consumer who are not present in front of each other.
There are various means which distance selling can take place, some of the means are press advertising , via the telephone, radio, fax or e-mail or through television which e know as teleshopping.

When you are selling products through distance selling, there are two key sets of regulations that you must comply with.
The first is the Consumer Protection (Distance Selling) Regulations. This regulation covers the seller that is the company that sells products to the consumer through distance selling.

Mostly the regulations require that the sellers

1. Provide the consumers with all the required information, before they place the order.
2. Before the contract is closed it is important that the buyer is provided with information in a durable medium.
3. An order confirmation should be sent, and it should be send well within the time, for example in case where service is being provided the information confirmation should reach before the completion of the service.
4. The consumers should be given a chance to cancel the contract.

Next is the Electronic Commerce Regulation, they place regulations on business that sell or even advertise precuts and/or services using the distance selling means such as internet, emails, text messages, telephones etc. these regulations require that you should

1. The commercial communications should be clearly outlined
2. Outline the steps that you have to take in order to bring the contract to completion.

When making a distance sale, it is the obligation of the seller to make sure that the following information reaches the buyer n good time, “in good time” means that the information should reach the buyer before the completion of the contract.

The trader should provide the full name of himself, the permanent address of his place of trade or business.

He should provide in writing a description of the goods and services that he will be offering.

The price of the goods and services should be mentioned inclusive of taxes and other charges.

The delivery cost should also be mentioned.
It is required that the mode of delivery and payment should be clearly mentioned and the customer should be given a right to cancel the contract.

The dealer should specify the minimum period for which the price and the offer remains valid. In case there is any dispute, the responsibility lies on the dealer to prove that he had provided all the required information. It is mandatory on the part of the dealer that he provides all the information that has commercial relevance and that he cats in good faith, he should not in any ways try and take advantage of any disability of the customer be it ignorance age or any other such factor.

Any distance contract entered in to with a minor, interdicted or incapacitated person is considered to be unlawful and such null and void.

You can find more information on newspaper advertising here.

Sales Techniques You Just Didn't Know

The most important sales technique is to know your prospect before the appointment. This will make them feel that you take an active interest in their business and that you have done your home work. Everyone loves to talk about their success so it is important that you let your prospect do most of the talking. You can comment on the efficiency of their system and the success of the business to score some additional brownie point.

The next important sales tips is to stick to your promises. It is inevitable that you stick to your words, if you promise to send in a quotation on a specific day then make sure that it is done, nothing kills faith more than unmet promise. Do anything that can help you to remember the promises, put up little notes on the dash board, set up a reminder but do not forget your promise.

If something unavoidable comes up and you are not able to stick to your promise then you should call and inform the prospect and explain the situation. The best thing to do is to make a clean breast of things rather than keep any one waiting.

Always focus on the success of your client. If your client’s business is successful you will also get successful by default. Gather all the information about your area of expertise and share it with the management, make sure that they realize that you are working for the best of the company and you want them to succeed. This sales technique always works.

In case you are not being able to provide the service on a scheduled time, then it is advisable that you explain to the clients the reason of delay rather than trying to give them any excuses. Nothing frustrates a person more than unwanted excuses.

In case you are in the field of medical practice and you are not being able to attend to your client on the scheduled date, then first of all explain to him why this situation occurred in the first place, the reason may be that because of seasonal changes there are more patients and the staff tat is present is unable to handle the huge influx. Next try and explain to him the corrections that you are taking in order to make sure that the needs of your clients can be met as soon as possible, for example state to him that you have organized for additional staff that should reach in a day or too and thus the medical staff should be able to attend to the client. This should be sufficient to pacify the client and to keep him calm.

These are the sales techniques that can bring all the difference to your business and help you to succeed.